1st Level Support Agent (m/f/d) with Italian Skills - Remote

Overview

Information Factory is a European consulting and software company with offices in Zurich, Nuremberg, and Porto. We are a strategic partner in digital transformation for our clients in the public sector, finance, and automotive industries. As IT professionals, we develop, implement, and maintain software solutions for well-known companies in Switzerland and Europe.

In Short

• 1st Level User & Application Support (Tax Environment).
• Handling of phone and email customer inquiries.
• Registration, classification, and documentation of incident cases.
• Forwarding of fault reports to 2nd Level Support when independent resolution is not possible.
• Ensuring phone availability and response times during agreed working hours (block times).

Requirements

• Service-oriented, friendly, confident personality with IT affinity.
• Experience as a Helpdesk Agent is an advantage.
• Very good Italian skills (spoken and written), (Swiss) German skills are a plus.
• A quiet working environment and fast internet must be ensured.

Benefits

• Work from home.
• Flexible working hours.
• Part-time: compatible with other professional, student, and private activities.
• Attractive remuneration.