Part-Time 1st Level IT Support (m/f/d) with 40% Remote Work in Dresden

Overview

This position involves providing first-level IT support with a focus on assisting users with hardware and software issues, primarily in a part-time capacity with some remote work options.

In Short

• Handle incoming inquiries according to standardized processes.
• Create, edit, and resolve tickets in the first line support.
• Support IT users in hardware and software environments.
• Monitor and track tickets efficiently.
• Perform password resets and user administration.
• Document activities in the ticketing system.
• Work part-time (4-6 hours) primarily in the morning.
• 2-3 days of remote work after training.
• Join a successful company with personal development opportunities.
• Receive personal support and a modern workplace.

Requirements

• Training in IT or first experience in support desirable.
• Technical understanding and system knowledge.
• Knowledge of Windows and MS Office.
• Practical approach to customer questions and problems.
• Very good German skills (C2 or native).
• Good English skills (B1 level or above).
• No driving license required.

Benefits

• Part-time hours primarily in the morning.
• Remote work options after training.
• Entry into a successful company.
• Personal support and modern workplace.
• Opportunities for professional knowledge growth.
• Personal development opportunities.