Customer Success Specialist - Remote

Overview

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

In Short

• Support InEvent clients via chat support, emails, and virtual calls.
• Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
• Identify issues with customers and report potential improvements.
• Learn continuously about tech and platform updates.
• Work with team members to test and improve performance.
• Become a subject matter expert (SME) on the InEvent product.

Requirements

• Fluent English to communicate with customers.
• Fluency in other languages is a plus.
• Experience with Customer Success or similar roles.
• Experience in a SaaS or tech company.
• Outstanding communication skills and empathy.
• Flexibility and adaptability to service multicultural customers.
• Happy to work between Tuesday - Sunday 12 pm - 8 pm EST.
• Very resilient to learn continuously in a startup.

Benefits

• Health Insurance.
• Paid Time Off (PTO).
• Monthly Lunch days and activities.
• Birthday Gift and Work Anniversary Gifts.