Japanese Speaking Relationship Manager - Remote

Overview

The primary focus of the role is to meet customer needs by effectively coordinating internal and external resources and managing communication among all parties involved in a Critical Situation.

In Short

• Develop and maintain strong relationships with Japanese-speaking clients.
• Understand client business goals and challenges to provide tailored solutions.
• Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Collaborate with internal teams to ensure seamless service delivery.
• Conduct regular client meetings and reviews to assess satisfaction and identify areas for improvement.
• Stay updated on industry trends and product offerings to provide informed recommendations.
• Prepare and present reports on client activities and performance metrics.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a client-facing role, preferably in the technology sector.
• Service delivery experience is preferred.
• Ability to understand and articulate complex technical concepts.
• Excellent problem-solving and negotiation skills.
• Must be fluent in Japanese and English, both written and spoken.
• Able to work non-standard days, weekends and public holidays.

Benefits

• Opportunity to work in a leading digital services company.
• Engagement with a diverse client base.
• Professional development opportunities.
• Dynamic work environment.