Enterprise Customer Success Manager - Remote

Overview

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

In Short

• Manage all stages of customer relationships including implementation and building client relationships.
• Provide expert knowledge and support to clients, ensuring satisfaction and success.
• Proactively manage the delivery of SaaS solutions with clients and internal stakeholders.
• Develop processes to scope out Enterprise Customer requirements.
• Guide customers through successful POCs and implementations.
• Build a methodology that delivers continuous results and measures success.
• Provide customer support and solve issues in integration and production.
• Strong project/program management skills are essential.
• Comfort with large data sets and ability to extract business insights.
• Experience working in an organization that develops mobile apps and services for enterprise customers.

Requirements

• At least four years of relevant working experience in leading customer projects.
• BA or relevant Master’s degree in business, technology or engineering is highly preferred.
• Previous Customer Success in enterprise and/or SaaS environments is a plus.
• Strong project/program management skills.
• Technical acumen to articulate Enterprise capabilities & offerings.
• Excellent communication skills with the ability to distill complex issues.
• Comfort with ambiguity and a rapidly evolving business landscape.
• Solid stakeholder management skills.
• Working knowledge of biometrics or identity software is ideal.
• Proven track record of resolving issues and risks collaboratively.

Benefits

• Meaningful Equity.
• Flexible Working Hours & Workplace.
• Open Vacation Policy.
• Wellness Program.
• International Travel Opportunities.
• Additional benefit package according to location.