Junior Operations Specialist (Quality Assurance) - Remote

Overview

Join IMPACT BRANDS as a remote Junior Operations Specialist (Quality Assurance) and contribute to improving the lives of people worldwide.

In Short

• Conduct quality audits of customer service and sales agents' calls.
• Analyze customer support tickets for recurring issues.
• Compile and present audit reports with key performance metrics.
• Monitor customer interactions using predefined metrics.
• Contribute to process improvement initiatives.
• Enjoy remote work flexibility.
• Receive a home office budget.
• Access health and wellness budget.
• Benefit from personal development opportunities.
• Participate in team-building activities.

Requirements

• Strong analytical skills.
• Experience in quality assurance or customer service.
• Ability to compile and present data-driven insights.
• Excellent communication skills.
• Detail-oriented with a focus on compliance.

Benefits

• 25+ working days of holidays.
• 2 paid volunteering days per year.
• Annual achievement bonus.
• Exclusive access to company products.
• Opportunities for career advancement.