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Junior Operations Specialist (Quality Assurance) - Remote

Posted 12 weeks ago
QA
Full Time
Worldwide
1000 - 1300 EUR/month

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Overview

Join IMPACT BRANDS as a remote Junior Operations Specialist (Quality Assurance) and contribute to improving the lives of people worldwide.

In Short

  • Conduct quality audits of customer service and sales agents' calls.
  • Analyze customer support tickets for recurring issues.
  • Compile and present audit reports with key performance metrics.
  • Monitor customer interactions using predefined metrics.
  • Contribute to process improvement initiatives.
  • Enjoy remote work flexibility.
  • Receive a home office budget.
  • Access health and wellness budget.
  • Benefit from personal development opportunities.
  • Participate in team-building activities.

Requirements

  • Strong analytical skills.
  • Experience in quality assurance or customer service.
  • Ability to compile and present data-driven insights.
  • Excellent communication skills.
  • Detail-oriented with a focus on compliance.

Benefits

  • 25+ working days of holidays.
  • 2 paid volunteering days per year.
  • Annual achievement bonus.
  • Exclusive access to company products.
  • Opportunities for career advancement.
Impact Brands logo

Impact Brands

Impact Brands, LLC is a prominent player in the health and wellness industry, having grown from a small team of 5 to over 300 employees and expanding into a diverse family of more than 6 brands, including PureHealth Research and VitalPeak. The company is committed to improving lives globally, having positively impacted 3 million people to date. Embracing a remote work culture, Impact Brands values open-mindedness, high energy, and adaptability, fostering an environment that prioritizes the growth and development of its team members. With a focus on personal and professional advancement, the company offers a range of benefits, including a home office budget, health and wellness support, and opportunities for volunteering and personal development.

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