Junior Account Manager (SaaS) - Remote

Overview

illion is the leading provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life.

We are seeking a professional and customer-focused Account Manager to join our SaaS company. In this role, you will be responsible for managing and growing client relationships, ensuring customer success, and driving revenue growth.

In Short

• Manage and nurture existing client relationships to ensure high satisfaction and retention
• Develop and implement strategic account plans to drive growth and maximize client value
• Collaborate with internal teams (e.g., sales, product, support) to ensure seamless client experiences
• Identify and pursue upselling and cross-selling opportunities within your account portfolio
• Monitor and report on key account performance metrics and client health indicators
• Conduct regular client meetings, product demonstrations, and business reviews
• Proactively address client concerns and escalate issues when necessary
• Stay up-to-date with industry trends and product developments to provide valuable insights to clients

Requirements

• Proven track record in account management or sales, preferably in the SaaS industry
• 1-3 years of experience in SaaS account management or a similar client-facing role
• Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels
• Proficiency in CRM software and project management tools
• Excellent presentation and negotiation skills
• Analytical mindset with the ability to interpret data and generate actionable insights
• Bachelor's degree in Business, Marketing, or a related field (preferred)
• In-depth knowledge of the SaaS industry and software implementation processes
• Demonstrated problem-solving skills and ability to work effectively under pressure
• Self-motivated with a results-driven approach and a passion for customer success
• Collaborative team player with the ability to work cross-functionally

Benefits

• Flexible working environment
• Generous Incentive & Commissions Program
• Team Member Benefit Program - Discounts and offers on fitness, health insurance and more
• Ongoing Sales Training