Principal Technical Program Manager - Remote

Overview

We are seeking a highly experienced Principal Technical Program Manager (TPM) to lead complex, cross-functional initiatives at the intersection of eCommerce platforms and data science applications. This role will drive strategic programs that enhance the scalability, intelligence, and personalization of iHerb’s digital experiences.

In Short

• Lead cross-functional programs involving engineering, data science, product, and business stakeholders from concept through execution and delivery.
• Drive program roadmaps for personalization, recommendation engines, search relevance, experimentation platforms, and eCommerce feature rollouts.
• Translate complex technical and business requirements into execution plans, with clear deliverables and milestones.
• Manage program risks, dependencies, and tradeoffs while balancing speed, quality, and business impact.
• Promote program delivery excellence and agile best practices across teams.
• Build program artifacts (dashboards, timelines, decision logs, etc.) and manage stakeholder communication at all levels.
• Help ensure data privacy, compliance, and ethical standards are upheld in ML/AI initiatives.

Requirements

• 8+ years of technical program management experience in fast-paced, product-centric environments.
• Proven track record leading large-scale software or data science initiatives end to end.
• Strong technical acumen and the ability to engage with engineers and data scientists on architecture, modeling, infrastructure, and APIs.
• Deep experience with agile and hybrid methodologies (Scrum, Kanban, SAFe, etc.).
• Experience in consumer eCommerce, personalization, search, or recommendation systems.
• Exceptional communication, organization, and stakeholder management skills.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.

Benefits

• Comprehensive benefits designed to help employees and their families stay healthy and plan for their financial future.