Director of UX Design - Remote

Overview

The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.

In Short

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.
• Oversee the end-to-end user experience on our global website for all platforms (desktop, mobile web, and app).
• Build, mentor, and inspire a team of UX designers, researchers, and design managers.
• Advocate for design thinking and human-centered design practices across the organization.
• Help to build a strong design culture within the organization.
• Get hands-on with projects when necessary to drive projects forward.
• Partner closely with Product Management, Engineering, CX, and Marketing to align on goals, priorities, and execution.
• Translate business objectives into customer-centric design solutions that drive growth and retention.
• Establish and maintain scalable design systems, ensuring consistency across platforms.
• Use research, data, and insights to inform design decisions and continuously improve usability.

Requirements

• Experience with A/B testing.
• Strong portfolio showcasing design leadership, strategy, and execution.
• Experience leading a product-focused high-performance design team.
• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution.
• Experience managing processes and teams in an agile/scrum environment.
• Experience working with design systems and tools such as Figma.
• A user-centered design approach and highly collaborative, low-ego approach to design.
• Experience attracting, hiring, and retaining top design talent.

Benefits

• Medical, dental, vision, and basic life insurance programs.
• 401(k) plan eligibility.
• Time Off and Paid Sick Leave.
• Paid holidays throughout the calendar year.
• Eligibility for annual bonuses and stock units based on performance.
• Flexible programs designed to help employees stay healthy and plan for their financial future.