Sr. MS Analyst - Remote

Overview

IDMWORKS is an award-winning identity and access management (IAM) solutions firm that has been serving a wide range of sectors since its inception in 2004. As a firm that’s purely focused on IAM, IDMWORKS offers a comprehensive range of services designed to enable enterprises to effectively manage, secure and scale employee and customer access to systems, data, and software applications. This specialized service empowers organizations across key industries, including banking and finance, commercial and retail, healthcare, higher education, and government, to ensure secure and efficient access management.

In Short

• Provide real-time resolution on a wide range of technical and non-technical customer issues.
• Perform problem management – root cause analysis and provide resolution/workarounds.
• Troubleshoot and actively work on major incidents (P1).
• Document FAQs, artifacts, and other knowledge management documents.
• Perform development and enhancement activities based on customer requirements.
• Willingness to receive calls and support outside of regular business hours and over weekends (as required).
• Enhance knowledge by learning new technology (primary and secondary skill).
• Provide assistance and cover for other team members when required.
• Other duties as required.

Requirements

• 3 - 6 years of support experience providing L2 support.
• Knowledge and hands-on experience with IAM components such as Identity Governance & Administration, Access Management SSO/Federation, Privileged Access Management, and Enterprise Directories.
• 5+ years of experience within information technology.
• Knowledge of Windows Server, SQL Server, IIS, Unix/Linux, and basic networking.
• Ability to understand and enhance programming logic written in Java, XML, SQL, Perl, etc.
• Understanding of source control and support tools like ServiceNow, Service Cloud, etc.
• Experience with web application servers (Tomcat, WebSphere, WebLogic, JBOSS, etc.).
• Knowledge of enterprise directories (LDAP, Active Directory, etc.).
• ITIL v3 Foundation or above is a plus.
• Good communication and interpersonal skills.
• Good analytical approach and problem-solving skills.

Benefits

• Opportunity to work in a forward-thinking company dedicated to providing top-tier IAM solutions.
• Be part of a tight-knit team committed to delivering amazing customer experiences.
• Remote work flexibility.