Salesforce Business Analyst (Remote, East Coast)

Overview

ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Transportation, working remotely in the Eastern time zone.

In Short

• Support a Salesforce implementation project for the US Department of Transportation.
• Engage with stakeholders to analyze business processes and gather requirements.
• Translate business needs into user stories and system requirements.
• Create documentation including process flows and user guides.
• Deliver user training for effective adoption of the new Salesforce system.
• Participate in Agile ceremonies and support project goals.
• Ensure compliance with federal security standards.
• Collaborate with team members for clarity on project objectives.
• Assist in meeting deliverables for gate reviews.
• Must have a Public Trust or Active Secret clearance.

Requirements

• 3+ years as a Business Analyst, including Salesforce experience.
• Proficiency with Agile project management tools and Microsoft Office.
• Experience delivering user training or creating technical documentation.
• U.S. Citizenship or Green Card holder required.
• Must reside in the U.S. for three of the last five years.
• Understanding of federal government security standards preferred.
• Salesforce certifications are a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized.

Benefits

• Opportunity to work on impactful projects.
• Collaborative and inclusive work environment.
• Access to professional development resources.
• Flexible work arrangements.
• Competitive salary and benefits package.