Customer Success Manager - Remote

Overview

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are looking for exceptional people with the ambition and the will to positively change the world.

In Short

• Build relationships with assigned customers and help them with issues.
• Provide proactive strategy with assigned customer accounts.
• Work with customers to ensure they are leveraging HYPR effectively.
• Become an expert in HYPR and educate customers on the use and benefits of our products.
• Work closely with various teams to ensure an exceptional customer experience.
• Be a customer advocate and capture feedback for product management.
• Manage account retention and renewal.
• Drive upgrade revenue through increased product adoption.

Requirements

• Bachelor's degree and 3-5 years of experience in a customer-facing role.
• Strong communication skills with excellent presentation skills.
• Confident, high energy, self-motivated team player.
• Experience working with senior and executive level customer contacts.
• Excellent multitasking and project management skills.
• Understanding of Internet and web applications.
• Proven understanding of SaaS; prior experience preferred.
• Experience with CS software and Salesforce a plus.

Benefits

• Remote-friendly and flexible working environment.
• Competitive compensation including salary and equity.
• Comprehensive benefits package including Medical/Dental/Vision.
• Generous equipment budget and customized workstation.
• Stable position in a rapidly growing sector of identity security.
• Mission-driven culture focused on impactful work.