Technical Support Engineer - Remote

Overview

The Technical Support Engineer at CrowdStrike will play a crucial role in ensuring customer satisfaction by providing effective technical assistance and troubleshooting solutions for cybersecurity services.

In Short

• Provide reliable technical direction to customers.
• Take ownership of customer issues and ensure resolution.
• Meet or exceed customer expectations in response quality and timeliness.
• Document bugs and create troubleshooting documentation.
• Advocate for customer success in a fast-paced environment.
• Work independently and as part of a team.
• Possess strong analytical and organizational abilities.
• Communicate effectively in various formats.
• Remain composed in challenging customer situations.
• Experience with security applications and troubleshooting is a plus.

Requirements

• 3+ years of experience in customer or technical support.
• Knowledgeable in Windows environments and troubleshooting.
• Passionate about solving customer issues.
• Ability to learn new technologies quickly.
• Excellent relationship management skills.
• Professional fluency in English.
• Experience with Linux and security applications is a bonus.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.