Security Advisor II, Falcon Complete - Remote

Overview

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. The Falcon Complete Security Advisor works within a team of advisors focused on the overall health and security posture of all Falcon Complete customers.

In Short

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide recommendations to customers to improve security.
• Create and recommend remediation for components of CrowdStrike products.
• Contact customers directly upon identification of misalignment.
• Document, update, and resolve all customer-related issues.
• Develop and provide service reports and stats to customers.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to troubleshoot technical issues.
• 3+ years in a Cybersecurity focused role required.
• Excellent customer-facing communication skills are essential.

Requirements

• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations.
• Experience with Windows, Linux, and MAC operating systems.
• Knowledge of threat detection and incident response.
• Strong analytical capabilities and a desire to learn new things.
• Demonstrated experience as a security advisor or consultant.
• Knowledge of various cybersecurity frameworks is a plus.
• Ability to work across multiple teams.
• Customer empathy and guiding skills are essential.
• Incident Management and CSIRT operation experience is a bonus.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.
• Equal opportunity employer.
• Support for veterans and individuals with disabilities.