Technical Customer Success Manager (Cloud Infrastructure) - Remote

Overview

The Technical Customer Success Manager will be responsible for solving infrastructure problems, guiding engineering teams, and enhancing customer adoption of the technology.

In Short

• Act as the go-to person for technical questions from customers and prospects.
• Troubleshoot and resolve issues hands-on.
• Improve processes based on customer challenges.
• Feed customer insights back to the Product team.
• Collaborate with Sales, Product, and Engineering.
• Advocate for best practices in Kubernetes, Terraform, and cloud-native tooling.

Requirements

• Excellent communication skills and enjoyment in working with customers.
• Solid technical foundation in software or infrastructure.
• Strong problem-solving and debugging skills.
• Ability to juggle multiple requests.
• Proactive, self-driven mindset.

Benefits

• Work at the forefront of Platform Engineering.
• Fully remote with flexibility to work from anywhere in Europe.
• Role directly shapes customer success.
• Collaborative culture valuing transparency and inclusion.
• Hands-on experience with cutting-edge tools.