Customer Success Associate - Remote

Overview

As a Customer Success Associate at Huckleberry, you will play a vital role in helping families maximize the benefits of our app, ensuring a positive experience through effective customer support.

In Short

• Respond to customer inquiries in a timely and empathetic manner.
• Troubleshoot various customer issues related to the app.
• Investigate reported issues by reviewing user data and account history.
• Use internal tools to update account settings and resolve billing issues.
• Explain app functionality clearly to non-technical users.
• Escalate unresolved issues to the appropriate teams.
• Follow up with customers to ensure issues are resolved.
• Stay updated on known bugs and product changes.
• Handle sensitive customer interactions with professionalism.
• Document customer interactions for future reference.

Requirements

• Excellent written communication skills.
• Empathetic and efficient problem-solving abilities.
• Comfortable using technology and apps.
• 1+ years of customer support experience.
• Experience with ticketing software like Zendesk and JIRA.

Benefits

• Flexible working hours spread across weekdays.
• Opportunity to work in a remote environment.
• Engage with a growing team dedicated to family support.
• Work with innovative technology in the parenting space.
• Gain experience in customer success and support.