Principal Software Engineer - Customer Journey - Remote

Overview

This role focuses on defining and building the future of the Customer Journey at HubSpot, involving the creation of intelligent, scalable systems that enhance customer onboarding, activation, and long-term success.

In Short

• Lead the development of AI-powered customer experiences.
• Shape platform-level architecture for onboarding and engagement.
• Write production code and lead complex initiatives.
• Drive simplicity in complex systems.
• Collaborate with product leaders on strategy.
• Mentor senior engineers and influence technical decisions.
• Focus on delivering real customer value.
• Manage ambiguity and create clear plans.
• Build systems that adapt to customer needs.
• Work with millions of users to enhance their experience.

Requirements

• Experience building and scaling distributed systems.
• Strong architectural instincts for quick iteration and clarity.
• Experience with ML or GenAI in real products.
• Proven track record of delivering complex initiatives.
• Hands-on mindset with a focus on building.
• Strong product intuition.
• Ability to operate in ambiguous environments.
• Leadership skills in mentoring and design reviews.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Supportive company culture.
• Access to AI tools for candidate assessment.
• Commitment to diversity and inclusion.