Lead Services Consultant - Remote

Overview

As a Lead Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot.

In Short

• Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers.
• Diagnose customer needs based on business objectives and technical requirements.
• Create customized implementation plans and recommend services based on customers' unique needs.
• Work directly with the customer or partner to define resource needs.
• Establish clear milestones, project plans, and timelines for execution.
• Present plans to the customer's Executive team.
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams.
• Build relationships with accredited Solutions Partners to enhance quality of recommendations.
• Provide advice and recommendations for HubSpot best practices and deployment planning.

Requirements

• Fluency in English.
• 5+ years experience in a similar role.
• Customer first mindset and a consultative approach to problem solving.
• Deep implementation expertise with complex SaaS software for large customers.
• Experience helping customers drive organizational change.
• Experience driving value conversations to executive teams.
• Excellent oral and written communication skills.
• Ability to provide certainty and urgency to customers.
• Strategic mindset for long-term planning.
• Strong technical aptitude with a deep understanding of integrations and APIs.

Benefits

• Flexible working options.
• Opportunities for professional growth.
• Collaborative work environment.
• Access to HubSpot’s resources and tools.
• Support for work-life balance.