Senior/Manager, Customer Success - Remote

Overview

Hubble is experiencing rapid growth, and our Customer Success team is leading the charge—partnering with a diverse range of organizations, from multinational conglomerates to large government agencies. We are a high-performing, collaborative team dedicated to delivering software solutions in a space driven by digital innovation. Internally, our team has a culture of helpfulness and a bias toward action. Externally, we are highly professional and competent partners, empowering our customers with the software they need to succeed in the built environment.

In Short

• Own Customer Relationships – Manage the end-to-end customer journey, from implementation and onboarding to continuous product adoption across multiple departments, stakeholders, and business users.
• Drive Technical Solutions – Leverage your expertise in the software space to collaborate with clients on technical solutions.
• Champion the Customer – Act as the voice of the customer within Hubble, gathering feedback and advocating for feature enhancements.
• Foster Strategic Relationships – Build and nurture relationships with senior customer stakeholders.
• Lead Renewals & Growth – Drive enterprise subscription renewals and overall account growth.
• Project Management – Oversee large-scale software customization projects.
• Be the Escalation Point – Serve as a dedicated contact for customers.
• Enhance Operational Excellence – Lead initiatives to improve product delivery and customer experience.
• Track & Manage Performance – Maintain a structured approach to portfolio management.

Requirements

• Minimum 5 years’ experience in Customer Success or related roles.
• Bachelor's degree.
• B2B software experience is preferred.
• Technical background is a plus.
• Proven track record in a customer-facing role.
• Strong customer service and troubleshooting skills.
• Highly organized and detail-oriented.
• Good communicator with strong presentation skills.
• A strong sense of urgency and prioritization.

Benefits

• Opportunity to work in a fast-paced, innovative environment.
• Collaborative and supportive team culture.
• Chance to shape the future of software solutions.
• Professional growth and development opportunities.