Helpdesk & Customer Experience Coordinator - Remote

Overview

The Helpdesk & Customer Experience Coordinator is the main point of contact for help within the company, responsible for managing and triaging requests from clients and team members while ensuring effective communication and resolution of issues.

In Short

• Act as the front door and control center for help requests.
• Receive, triage, and manage incoming help requests.
• Coordinate with various departments to solve issues.
• Track and report on helpdesk activity and trends.
• Spot patterns and raise concerns when needed.
• Follow up on requests to ensure resolution.
• Help improve support systems for clients and internal teams.
• Coordinate customer gifts and other details.
• Ensure no important issues fall through the cracks.
• Contribute to a positive customer experience aligned with company values.

Requirements

• Strong problem-solving skills and resourcefulness.
• Excellent communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Good judgment in escalating issues when necessary.
• Experience in customer service or helpdesk roles.
• Attention to detail and organizational skills.
• Ability to work independently in a remote environment.
• Willingness to take ownership of tasks.
• Understanding of client needs and support processes.
• Positive attitude and a team-oriented mindset.

Benefits

• Medical, dental & vision insurance (75% covered).
• 401K with match.
• Unlimited PTO.
• Short-term & long-term disability coverage.
• EAP program.
• Ongoing personal & professional development opportunities.