Technical Support Specialist (Spanish Language) - Remote

Overview

Join Hostinger as a Technical Support Specialist, where you will provide expert support on products and troubleshoot technical challenges, ensuring customer satisfaction in a fast-paced, remote environment.

In Short

• Provide expert support on Hostinger products.
• Troubleshoot technical challenges via live chat and tickets.
• Simplify technical issues into actionable steps for customers.
• Contribute to projects enhancing customer experience.
• Enhance the Kodee AI Assistant for better support.
• Stay updated on product updates and web hosting technologies.
• Identify and implement improvements in your work.
• Requires rotation-based availability, including weekends.
• 100% remote position with a reliable internet connection.

Requirements

• Fluent in English and Spanish (C1 or native).
• Experience in customer support in tech or SaaS environments.
• Exceptional communication skills.
• Understanding of web hosting concepts.
• Advanced understanding of web hosting technologies is a plus.
• Proficiency with content management platforms and support tools.
• Experience with AI-powered systems is advantageous.

Benefits

• Limitless learning opportunities and training.
• Work from home or anywhere in the world.
• Home office budget for a productive workspace.
• Company-provided sick days and recharge leave.
• Participation in sports, arts, and hobby clubs.
• Company events and milestone gifts.