InRide Support Team Lead, Safe Ride Support - Remote

Overview

As an InRide Support Team Lead for Safe Ride Support at HopSkipDrive, you will play a crucial role in ensuring the safety and satisfaction of our community by leading a team of InRide Specialists.

In Short

• Co-lead a remote team of InRide Specialists.
• Conduct weekly one-on-ones and provide feedback.
• Own training and quality assurance processes.
• Manage escalated interactions effectively.
• Monitor team performance and assist as needed.
• Ensure adherence to company policies.
• Identify trends in customer interactions.
• Propose operational improvements.

Requirements

• Strong communication and interpersonal skills.
• Experience in team management and metrics tracking.
• Ability to maintain safety as a priority.
• Critical thinking and multitasking capabilities.
• Basic Excel skills with a willingness to learn.
• Open to feedback and fast-paced work environments.

Benefits

• Equity options for full-time employees.
• Flexible vacation policy.
• Comprehensive medical, dental, and vision insurance.
• 401(k) and FSA options.
• Opportunity to work in a rapidly growing company.