Technical Account Manager - Commerce / Partner Success - Remote

Overview

Hopper Technology Solutions (HTS) powers the white-label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management.

In Short

• Serve as the primary technical point of contact for multiple B2B partners.
• Translate partner inquiries into structured, actionable requests.
• Provide clear updates and expectations to partners.
• Assess and validate reported issues before escalating to engineering.
• Investigate technical or data-centric questions using internal tools.
• Manage and prioritize requests across multiple partners.
• Improve intake workflows and triage mechanisms.
• Collaborate with product and engineering teams.
• Coordinate with diverse stakeholders across parallel workstreams.
• Advocate for partner needs while maintaining internal focus.

Requirements

• Excellent communication skills.
• Strong prioritization and organizational skills.
• Adept at turning ambiguity into clarity.
• Technically fluent, with experience in data analysis.
• Experience in roles like Technical Account Manager or similar.
• Strong judgment in evaluating issue severity and urgency.

Benefits

• Competitive salary and pre-IPO equity packages.
• Uncapped quarterly performance bonus.
• Unlimited PTO.
• Travel stipend and work-from-home stipend.
• Generous parental leave.
• 100% employer-paid Medical, Dental, and Vision coverage.