Technical Account Manager (eCommerce) - Remote

Overview

As a Technical Account Manager, you will be the primary technical advisor for a portfolio of strategic accounts, blending technical expertise with business acumen to guide customers through the successful adoption of AI and analytics solutions.

In Short

• Work with enterprise customers as their technical point of contact.
• Drive customer success through implementation and adoption of the platform.
• Analyze customer use cases to recommend best practices.
• Monitor account health and identify risks.
• Support strategic planning sessions with stakeholders.
• Collaborate with Product and Engineering teams.
• Deliver technical training and documentation.
• Assist in pre-sales engagements with the sales team.
• Manage escalations and critical incidents.
• Participate in the development of proofs of concept.

Requirements

• Experience in technical account management or related field.
• Strong understanding of AI and analytics solutions.
• Excellent communication and collaboration skills.
• Proven ability to drive customer success.
• Experience with eCommerce platforms.
• Ability to analyze technical workflows and architecture.
• Experience in training and enablement.
• Problem-solving skills for managing escalations.
• Ability to work cross-functionally with teams.
• Strong organizational skills.

Benefits

• Competitive compensation.
• Flexible remote work environment.
• Dynamic and collaborative team culture.
• Opportunities for professional growth.
• Supportive work environment.
• Access to innovative technologies.
• Work with leading eCommerce brands.
• Engagement in strategic projects.
• Networking opportunities in the industry.
• Participation in training and workshops.