Fraud Operations Analyst - Remote

Overview

We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.

In Short

• Handle and respond to fraud-related inquiries and concerns from customers.
• Collaborate with the customer success team for seamless communication.
• Develop and optimize processes for handling fraud requests.
• Investigate and analyze suspected fraudulent activities.
• Monitor and report on key fraud metrics and trends.
• Cultivate relationships with third-party fraud prevention vendors.
• Lead and coordinate fraud prevention projects.
• Ensure projects are completed on time and within budget.
• Maintain a customer-centric approach.
• Evaluate vendor performance and recommend improvements.

Requirements

• Bachelor's degree in a related field.
• Proven experience in fraud prevention or related roles.
• Proficiency in project management methodologies and tools.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Familiarity with fraud detection software and industry best practices.
• Detail-oriented with a commitment to data confidentiality.
• Ability to adapt to a fast-paced environment.
• Experience in the payment, e-commerce or travel industry is a plus.

Benefits

• Well-funded startup with competitive salary.
• Unlimited PTO.
• Work-from-home stipend.
• Entrepreneurial culture.
• Open communication with management.
• Small, dynamic teams.