Customer Relations Specialist - Remote

Overview

This position is ideal for individuals who enjoy working directly with clients, keeping information organized, and contributing to smooth planning experiences while working independently in a flexible virtual environment.

In Short

• Connect with clients to gather trip preferences, priorities, and planning timelines.
• Support coordination of reservations including accommodations, transportation, and activities.
• Provide timely updates regarding planning progress and confirmation steps.
• Assist with reviewing available travel options through approved partner systems.
• Respond to client inquiries using email, phone, and secure digital communication tools.
• Maintain accurate coordination notes and service documentation.
• Participate in onboarding sessions and ongoing learning opportunities.

Requirements

• Strong communication and relationship-support abilities.
• Reliable organization and attention to coordination details.
• Confidence working independently in a remote environment.
• Comfort navigating web-based tools and communication platforms.
• Experience in customer service, hospitality, scheduling, or administrative support is helpful but not required.
• Must be at least 18 years of age.
• Applicants must be authorized to work within the U.S., U.K., Mexico, Australia, Spain, or qualifying regions.

Benefits

• Fully remote role with flexible scheduling options.
• Structured onboarding with continued access to training resources.
• Use of established planning platforms and supplier partnerships.
• Eligibility for travel-related incentive programs and recognition opportunities.
• Opportunities to develop into expanded coordination or advisory pathways.