Customer Journey Coordinator - Remote

Overview

We are currently seeking dependable and detail-oriented individuals to join our team as Customer Journey Coordinator. In this role, you'll assist with guiding clients through each stage of their planning experience by helping organize timelines, track important details, and ensure communications remain clear and consistent from start to finish.

In Short

• Connect with clients to gather planning details and preferences
• Help coordinate schedules, confirmations, and supporting information
• Monitor progress across multiple steps to keep experiences running smoothly
• Provide timely updates through email and digital communication platforms
• Maintain accurate records related to client activity and coordination progress
• Support follow-through on arrangements to ensure everything stays on track
• Work within online systems used for communication and organization
• 100% remote position with flexible scheduling options
• Opportunity to build coordination and client-support experience
• Collaborative team environment with mentorship available

Requirements

• Strong communication and follow-up habits
• Comfortable managing multiple details at once
• Organized and dependable when working independently
• Positive and service-focused mindset
• Basic familiarity with email, online apps, and web-based tools
• Customer service, scheduling, administrative, or coordination experience is helpful but not required

Benefits

• Step-by-step onboarding and ongoing support resources