Weekend Membership Specialist - Remote

Overview

We’re seeking a calm, empathetic, and detail-oriented Weekend Membership Specialist to support our members remotely on Saturdays and Sundays.

In Short

• Respond to all membership emails within a 4-hour window during business hours
• Monitor and respond to questions in Slack from members or internal teams
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members
• Troubleshoot account access, billing, and membership status issues
• Maintain clear documentation of interactions and flag any trends or issues
• Communicate with internal teams as needed to resolve complex issues
• Uphold privacy, empathy, and professionalism in every interaction

Requirements

• Customer service experience
• Proven ability to de-escalate tense or emotional situations with empathy and clarity
• Excellent written communication skills—clear, kind, and concise
• Reliable, self-directed, and able to work independently on weekends
• Ability to manage time and prioritize while meeting the required 4-hour response window

Benefits

• Be part of a mission-driven organization dedicated to improving patient outcomes
• Opportunity to work remotely
• Flexible weekend schedule
• Supportive team environment