Membership Specialist - Remote

Overview

Honeydew is transforming skincare by making it accessible and affordable for everyone. Our team is dedicated to providing compassionate, personalized care to help patients achieve their skin health goals. We’re seeking a highly organized and attentive Membership Specialist to join our team and be a vital part of our mission.

In Short

• Respond to all membership emails within a 4-hour window during business hours.
• Monitor and respond to questions in Slack from members or internal teams.
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
• Troubleshoot account access, billing, and membership status issues.
• Maintain clear documentation of interactions and flag any trends or issues.
• Communicate with internal teams as needed to resolve complex issues.
• Uphold privacy, empathy, and professionalism in every interaction.

Requirements

• Customer service experience.
• Proven ability to de-escalate tense or emotional situations with empathy and clarity.
• Excellent written communication skills—clear, kind, and concise.
• Reliable, self-directed, and able to work independently.
• Ability to manage time and prioritize while meeting the required 4-hour response window.

Benefits

• Full-time schedule.
• Remote work opportunity.