Customer Service Representative – Travel - Remote

Overview

We are seeking friendly, reliable, and service-oriented individuals to join our team as a Customer Service Representative – Travel. In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process.

In Short

• Provide excellent customer service to clients planning travel
• Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotels
• Respond to client questions and provide helpful travel information
• Communicate with travel suppliers to confirm reservations and travel details
• Maintain accurate records of client interactions and bookings
• Stay informed on travel promotions, supplier updates, and destination information
• Provide support to clients before and after travel as needed

Requirements

• Strong customer service and communication skills
• Ability to work independently in a remote environment
• Comfortable using email, online platforms, and basic computer tools
• Organized with strong attention to detail
• Positive attitude and professional communication style
• Previous customer service or travel experience is helpful but not required

Benefits

• Remote work opportunity
• Flexible schedule
• Access to travel industry training and resources
• Ongoing support from an experienced travel team
• Travel industry perks and supplier discounts when available