Customer Service Travel Representative - Remote

Overview

We are seeking a reliable, client-focused Customer Service Representative to join our fully remote team at Destination Knot, a travel planning company dedicated to delivering personalized vacation experiences.

In Short

• Support clients before, during, and after their travel planning process.
• Respond promptly to customer inquiries via phone, email, and chat.
• Assist with booking confirmations and travel changes.
• Resolve customer concerns efficiently and professionally.
• Communicate updates related to itineraries and travel documents.
• Maintain accurate records of client communications.
• Coordinate with suppliers and vendors to fulfill service requests.
• Stay informed about travel policies and industry changes.
• Work independently in a remote environment.
• Passion for client satisfaction and the travel industry.

Requirements

• Previous experience in customer service, preferably in travel or hospitality.
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational abilities.
• Comfortable using email and CRM platforms.
• Must be 18 years or older with access to a computer and stable internet.
• Interest in the travel industry.

Benefits

• Fully remote and flexible work environment.
• Comprehensive training and ongoing support.
• Opportunities for growth within the team.
• Access to industry tools and travel perks.
• Performance-based incentives.