Wholesale Sales Admin - Order Entry & Customer Support - Remote

Overview

This role is a combination of data processing and customer-facing communication, ideal for someone who thrives in a fast-paced, remote environment.

In Short

• Enter and manage orders across Shopify, Faire, and MarketTime platforms.
• Communicate with customers regarding order statuses, refunds, and general inquiries.
• Liaise with our 3PL warehouse to coordinate fulfillment and resolve issues.
• Work cross-functionally with internal operations and inventory teams.
• Manage external communication via email and platform messages.
• Troubleshoot issues, investigate order anomalies, and escalate when needed.
• Use Slack to stay in sync with internal teams.
• Document processes and help improve workflow.
• Create and review invoices for store and rep accounts.

Requirements

• Highly reliable and detail-oriented.
• Ability to stay organized and communicate professionally.
• Ownership of work, even when challenges arise.
• No specific beauty industry experience required.

Benefits

• Work in a growing team.
• Remote work flexibility.
• Opportunity to improve workflow and processes.