Virtual Receptionist (Bilingual) - Remote

Overview

Join a busy California-based personal injury law firm as their first point of contact for clients, providing empathetic support and managing inbound calls.

In Short

• Full-time, long-term contractor position
• Remote work aligned with U.S. business hours (Eastern Time Zone)
• Handle inbound calls and conduct initial client intake
• Support attorneys with scheduling and case documentation
• Maintain confidentiality and compliance with HIPAA
• Bilingual English-Spanish skills required
• Fast-paced environment serving personal injury clients
• Organized with strong attention to detail
• Professional and client-focused demeanor
• Ability to multitask and stay calm under pressure

Requirements

• Bilingual in English and Spanish
• Experience in customer service or legal support
• Strong communication skills
• Proficient in CRM systems
• Excellent time management skills
• Dependable and punctual
• Ability to maintain confidentiality
• Empathetic and patient with callers
• Organizational skills
• Ability to assess call urgency

Benefits

• Work from home
• Competitive compensation
• Flexible working hours aligned with U.S. business hours
• Supportive team environment
• Opportunity to work with a dedicated legal team