Virtual Receptionist (Bilingual) - Remote

Posted 6 weeks ago

Customer Service

Full Time

Nicaragua

$600 - $900 USD

Overview

Join a busy California-based personal injury law firm as their first point of contact for clients, providing empathetic support and managing inbound calls.

In Short

Full-time, long-term contractor position
Remote work aligned with U.S. business hours (Eastern Time Zone)
Handle inbound calls and conduct initial client intake
Support attorneys with scheduling and case documentation
Maintain confidentiality and compliance with HIPAA
Bilingual English-Spanish skills required
Fast-paced environment serving personal injury clients
Organized with strong attention to detail
Professional and client-focused demeanor
Ability to multitask and stay calm under pressure

Requirements

Bilingual in English and Spanish
Experience in customer service or legal support
Strong communication skills
Proficient in CRM systems
Excellent time management skills
Dependable and punctual
Ability to maintain confidentiality
Empathetic and patient with callers
Organizational skills
Ability to assess call urgency

Benefits

Work from home
Competitive compensation
Flexible working hours aligned with U.S. business hours
Supportive team environment
Opportunity to work with a dedicated legal team

HireHawk

HireHawk is a recruitment firm dedicated to connecting top global talent with high-performing U.S. companies, specializing in the placement of exceptional professionals in the e-commerce sector. With a focus on expertise, ownership, and a results-driven mindset, HireHawk aims to support clients by providing reliable, remote-ready talent while facilitating career growth for candidates in fast-paced, high-impact environments. The company emphasizes a thorough understanding of the e-commerce ecosystem and is committed to managing the full recruitment lifecycle to ensure successful hires that align with business needs.

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