Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 8 weeks ago
Customer Service
Full Time
Philippines

Overview

The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team (20 people currently), and you will be joining a team of 6 reps, and answer directly to our VP of Customer Success & Customer Support Team Lead. This is a remote position.

In Short

  • Communicate with customers via phone, email and chat, with most requests via email
  • Provide knowledgeable answers to questions about our product
  • Become an expert in our gym management software
  • Collaborate with our engineering team on software issues

Requirements

  • Strong communication skills
  • Ability to solve problems proactively
  • Experience in customer service
  • Familiarity with software products

Benefits

  • Work in a dynamic team environment
  • Opportunity to grow and learn
  • Remote work flexibility
Hireframe logo

Hireframe

Hireframe is a remote-first company specializing in nearshore and offshore staffing solutions, with team members located in the United States, Mexico, and the Philippines. The company focuses on providing high-quality market research services to Fortune 500 clients across various industries. Hireframe fosters a supportive environment that emphasizes professional growth and development, offering comprehensive benefits such as permanent work-from-home options, tax-free compensation, performance bonuses, and opportunities for skill enhancement in communication and leadership.

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