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Customer Care Dispatcher - Remote

Posted 2 weeks ago
Customer Service
Full Time
PH

Overview

This is a fully remote position for a Customer Care Dispatcher, dedicated to ensuring exceptional service for customers.

In Short

  • Handle 15 to 20 calls per day.
  • Work from 10am to 7pm EST.
  • Interact with customers to provide information and schedule services.
  • Document issues in the ticketing system.
  • Engage with customers via email and live chat.
  • Possess strong communication skills.
  • Maintain positive relationships with customers.
  • Analyze and resolve customer issues.
  • High School Diploma required.
  • 1-2 years of experience preferred.

Requirements

  • Strong listening and speaking skills.
  • Professional writing skills with correct grammar.
  • Ability to handle difficult customers with patience.
  • Passion for helping others and providing outstanding service.
  • Experience with customer communication channels.

Benefits

  • Remote work flexibility.
  • Opportunity to develop customer service skills.
  • Engagement with diverse clientele.
  • Supportive team environment.

HIKINEX

HIKINEX

HIKINEX is an innovative and fast-growing company specializing in the manufacturing of electrical power distribution equipment, particularly Low Voltage (LV) and Medium Voltage (MV) switchgear. The company is committed to providing high-quality technical solutions and support to its Sales Division through detailed proposal preparation and engineering analysis. With a focus on accuracy and efficiency, HIKINEX values collaboration across departments, including project management, engineering, and procurement, to ensure successful project execution and customer satisfaction.

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