Customer Support Dispatcher - Remote

Overview

Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. We pride ourselves on giving exceptional service and being a strong business partner for our clients. The Dispatch role is crucial in managing daily scheduling buckets and coordinating service requests. This position involves direct coordination of field technicians and ensuring effective communication between clients and internal teams. The role demands excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities.

In Short

• Efficiently schedule emergency and non-emergency work orders
• Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
• Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.
• Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders.
• Provide direct updates to clients via email and/or service provider portals.
• Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
• Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.
• Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.

Requirements

• Excellent organizational skills
• Strong customer service capabilities
• Precision in handling administrative duties
• Effective communication skills
• Ability to manage scheduling and dispatching

Benefits

• Competitive salary
• Opportunities for growth and development
• Supportive team environment
• Regular team meetings for collaboration