Senior WFM Scheduling Coordinator - Remote

Overview

The Senior WFM Scheduling Coordinator is responsible for managing and maintaining schedules for customer-facing teams, ensuring that all scheduling updates reflect business needs and service level agreements.

In Short

• Maintain accurate real-time schedules for customer-facing teams.
• Manage incoming schedule change requests.
• Communicate scheduling updates to leadership teams.
• Monitor staffing levels and escalate coverage concerns.
• Collaborate with teams to optimize schedules.
• Generate reports on schedule adherence and trends.
• Assist in forecasting and long-term scheduling planning.
• Support special projects as assigned.

Requirements

• 2+ years of experience in workforce management or scheduling.
• Experience using Assembled or other WFM platforms.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and adapt to changes.
• Proficiency in Microsoft Excel or Google Sheets.
• Experience in a fast-paced customer support environment preferred.

Benefits

• Work in a global, remote-first environment.
• Be part of a community that celebrates innovation and collaboration.
• Opportunity to impact over 2 million businesses.