Customer Support Representative - Remote

Overview

The Customer Support Representative at HighLevel acts as a technical resource for customers, troubleshooting product issues and supporting software solutions.

In Short

• Act as a technical resource for HighLevel’s software features.
• Troubleshoot product issues effectively.
• Support a diverse customer base including agencies and businesses.
• Work in a cloud-based, all-in-one marketing and sales platform.
• Contribute to a strong company culture and collaboration.
• Handle a high volume of customer interactions.
• Maintain a healthy work-life balance.
• Work remotely or from the Dallas headquarters.
• Engage with a global customer base.
• Be part of a rapidly growing company with over 1000 employees.

Requirements

• Experience in customer support, preferably in the technology industry.
• Ability to troubleshoot software issues.
• Strong communication skills.
• Technical knowledge of software solutions.
• Ability to work independently and as part of a team.
• Problem-solving skills.
• Willingness to learn and adapt.
• Experience with API and data handling is a plus.
• Ability to work in a fast-paced environment.
• Customer-focused mindset.

Benefits

• Remote work flexibility.
• Strong company culture.
• Opportunities for professional growth.
• Collaborative work environment.
• Health and wellness programs.
• Access to comprehensive training.
• Engagement with a diverse customer base.
• Work with cutting-edge technology.
• Competitive compensation.
• Supportive team dynamics.