Recovery Specialist - Remote

Overview

The Recovery Specialist is responsible for managing claims including billing, collections, and adjustments. This role partners with internal Sales and Operations teams and works with customers and insurance carriers to resolve claims over the phone and through email.

In Short

• Contact accounts to resolve outstanding claims quickly and accurately.
• Research and document collection activities.
• Follow processes for account reviews and customer contacts.
• Partner with departments to address unique or sensitive account issues.
• Other duties as assigned.

Requirements

• One year Credit and Collection experience or one year of auto insurance claims experience
• High School or equivalent
• Basic working knowledge of Microsoft programs, specifically Word, Excel, and Access
• Strong verbal and written communication skills
• Excellent customer service and telephone skills/experience
• Excellent organizational skills and ability to handle multiple tasks
• Strong attention to detail
• Ability to work independently and as part of a team

Benefits

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more