Bilingual Customer Success Manager (SaaS) - French & English - Remote

Overview

An experienced Customer Success Manager with a proven SaaS background is needed to manage a portfolio of 60 French accounts, ensuring product adoption, retention, and expansion.

In Short

• Manage a portfolio of French clients in a SaaS environment.
• Act as the primary point of contact and build long-term relationships.
• Drive product adoption and monitor usage metrics.
• Advise on WhatsApp marketing campaigns and optimizations.
• Guide onboarding and training for new customers.
• Track KPIs related to adoption and retention.
• Manage customer support and issue resolution.
• Utilize AI tools for campaign creation and optimization.
• Maintain structured account notes and contribute to process improvements.
• Collaborate with international teams and ensure high customer satisfaction.

Requirements

• Previous experience in a SaaS/software company.
• Fully bilingual in French and English.
• Strong communication and presentation skills.
• Knowledge of subscription models and customer lifecycle management.
• Experience in marketing and WhatsApp campaign strategies.
• Familiarity with AI tools is a plus.

Benefits

• 3+ years of experience as a CSM in a SaaS environment.
• Experience managing multiple accounts.
• Data-driven mindset and strong ownership.
• Ability to thrive in a fast-paced, remote environment.