Patient Care Associate - Remote

Overview

The Patient Care Associate is responsible for providing outstanding service to customers in Qatar and UAE, managing inbound requests, and ensuring customer satisfaction.

In Short

• Handle inbound requests and complaints professionally.
• Directly interact with customers to assess needs.
• Manage requests via email, calls, chats, or face-to-face.
• Advise clients on available services.
• Monitor and resolve client complaints.
• Maintain communication records and data.
• Prepare reports on contact center performance.
• Execute Customer Success strategies.
• Ensure a positive attitude towards clients.

Requirements

• Experience in customer service.
• Strong communication skills.
• Ability to manage multiple requests simultaneously.
• Proficiency with CRM tools.
• Problem-solving skills.
• Empathy and professionalism.

Benefits

• Opportunity to work in a leading Healthtech company.
• Impactful role in improving healthcare delivery.
• Dynamic work environment.
• Professional development opportunities.