Member Services Coordinator - Remote

Overview

The Member Services Coordinator provides exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to wellness initiatives.

In Short

• Provide customer service through phone, email, and chat.
• Assist with processing Physician’s Screening Forms and participant outreach.
• Present solutions to improve efficiencies and participant experience.
• Support advocacy services for members.
• Work standard hours Monday through Friday, 8-5pm.
• Be positive, team-oriented, and solution-focused.
• Demonstrate strong organizational skills.
• Engage with wellness initiatives effectively.
• Help members navigate their benefits.
• Contribute to reducing medical costs and increasing employee engagement.

Requirements

• Positive and team-oriented attitude.
• Solution-focused mindset.
• Highly organized.
• Ability to manage inquiries effectively.
• Strong communication skills.
• Experience in customer service preferred.
• Familiarity with wellness programs is a plus.
• Ability to work in a hybrid environment.
• Willingness to learn and adapt.
• Commitment to supporting participants’ experiences.

Benefits

• Opportunity to work in a supportive team environment.
• Engagement in meaningful wellness initiatives.
• Professional development opportunities.
• Flexible work arrangements.
• Contribute to improving employee health outcomes.
• Access to wellness resources.
• Competitive compensation.
• Work-life balance.
• Networking opportunities within the wellness community.
• Potential for career advancement.