Member Services Coordinator - Remote

Overview

The Member Services Coordinator plays a crucial role in providing exceptional customer service and support to participants in the company's wellness program, ensuring they navigate their benefits effectively.

In Short

• Provide customer service through phone, email, and chat.
• Assist with processing forms and participant outreach.
• Improve efficiencies and participant experience.
• Support members in understanding their benefits.
• Work a standard Monday through Friday, 8-5 schedule.
• Positive, team-oriented, and organized approach required.
• Engage with wellness initiatives and programs.
• Contribute to reducing medical costs and increasing engagement.
• Participate in special projects as needed.
• Help advocate for member needs and concerns.

Requirements

• Strong communication skills.
• Ability to work in a team-oriented environment.
• Highly organized and solution-focused mindset.
• Experience in customer service is preferred.
• Ability to handle inquiries and concerns effectively.
• Willingness to learn about health and wellness programs.
• Positive attitude and even-keeled demeanor.

Benefits

• Opportunity to work in a hybrid environment.
• Engagement with wellness initiatives.
• Supportive team culture.
• Professional development opportunities.
• Contribute to meaningful health outcomes.