Staff Product Manager, Billing Infrastructure - Remote

Overview

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

In Short

• Own the billing infrastructure strategy and roadmap to achieve goals around payment processing reliability, accounting accuracy and financial compliance.
• Build systems that handle complex multi-party payment scenarios including patient payments, provider payouts, and insurance claims.
• Work with the Data and Engineering team to monitor and optimize payment success rates through deep data analysis.
• Drive technical decisions on architecture and platform scalability with Engineering teams.
• Collaborate with Finance, Ops and Engineering teams on developing automated processes that reduce manual intervention and improve accounting accuracy.

Requirements

• 7+ years building billing platforms or accounting systems, preferably in healthcare, fintech, or marketplaces with complex payment flows.
• Comfortable diving deep with engineering teams on complex technical problems.
• Experience leading initiatives requiring tradeoffs between system reliability, compliance requirements, and user experience.
• Excel at analyzing complex workflows to identify inefficiencies and drive systematic improvements.

Benefits

• Equity compensation.
• Medical, Dental, and Vision coverage.
• HSA / FSA.
• 401K.
• Work-from-Home Stipend.
• Therapy Reimbursement.
• 16-week parental leave for eligible employees.
• Flexible PTO.
• Training and professional development.