Staff Product Manager, Benefits Platform - Remote

Overview

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

In Short

• Own the benefits determination platform strategy and roadmap to achieve company goals for billing accuracy and collections loss reduction.
• Build ML-powered systems that interpret complex insurance data and handle thousands of payer-specific edge cases.
• Drive technical decisions on platform architecture, model deployment, and system scalability with engineering leadership.
• Collaborate with Engineering and Data Science on developing models that improve benefits interpretation accuracy and confidence scoring.
• Partner with Insurance Operations and Customer Care to understand manual intervention patterns and automate high-volume workflows.

Requirements

• Platform and ML experience: You have 6+ years building platforms that leverage ML for automated decision-making, preferably in healthcare, insurance, or adjacent risk domains.
• Healthcare or insurance background: You understand the complexities of health insurance - from claims processing to benefits determination - and have built systems that improve billing accuracy or clean claims rates.
• Technical depth: You’re comfortable diving deep with engineering and data science teams on complex technical problems and can drive architectural decisions for scalable platforms.
• Cross-functional leadership: You’ve led initiatives requiring difficult tradeoffs between accuracy, speed, and user experience, and can influence stakeholders across multiple teams.
• Data-driven problem solving: You excel at analyzing complex datasets to identify root causes and drive systematic improvements to platform performance.

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development