Director of Product (Provider Experience) - Remote

Overview

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

In Short

• Own the vision and strategy for Headway’s core provider experience.
• Lead and scale a team of PMs focused on managing providers' schedules and documentation.
• Partner with cross-functional teams to build high-quality product experiences.
• Stay close to providers and use insights to improve their core experience.
• Advocate for provider needs internally.
• Be a strategic thought partner across the company.

Requirements

• 8+ years of experience in product leadership.
• Ability to connect user needs, business goals, and compliance.
• Track record of building user-loved products.
• Thrive in ambiguous, fast-paced environments.
• Motivational leader and collaborator.
• Experience in healthcare or workflow-heavy B2B products is a plus.

Benefits

• Equity Compensation.
• Medical, Dental, and Vision coverage.
• HSA / FSA.
• 401K.
• Work-from-Home Stipend.
• Therapy Reimbursement.
• 16-week parental leave.
• Flexible PTO.
• Employee Assistance Program (EAP).
• Training and professional development.