Central Operations Specialist - Remote

Overview

The Central Operations Specialist will serve as the main point of contact supporting service delivery for a team of field service engineers and field leadership. This role requires outstanding customer service skills and a proactive approach to ensure seamless service delivery to our customers.

In Short

• Provide field support to Field Service Engineers and Field Leadership.
• Manage Install Base Inventory and Asset Team Maintenance.
• Support Preventative Maintenance and complete administrative tasks.
• Manage quality metrics to ensure operational excellence.
• Identify systemic solutions through root cause escalations.
• Collaborate with healthcare professionals for service requests.
• Maintain effective communication with team members.
• Participate in professional development opportunities.
• Work within a culture that fosters care and collaboration.
• Contribute to a healthier future through innovative solutions.

Requirements

• Bachelor’s Degree or High School diploma with relevant experience.
• Minimum of 2 years relevant experience or 5 years with a diploma.
• Three years’ experience in a customer service environment.
• Experience in the Healthcare Field and/or Service Organization.
• Strong verbal and written communication skills.
• Experience with Diagnostic Imaging service requests.
• Familiarity with Siebel 8.1 and Cares/Mainframe.
• Ability to manage quality metrics effectively.
• Willingness to identify and escalate systemic issues.
• Proactive approach to service delivery.

Benefits

• Competitive compensation and benefits package.
• Professional development opportunities.
• Challenging career paths in a global organization.
• Supportive work environment fostering collaboration.
• Opportunities to make a significant impact in healthcare.