Senior Support Specialist (d/m/w) Banking & Automated Accounting - Remote

Overview

The Senior Support Specialist role focuses on providing exceptional support in banking and automated accounting, ensuring high-quality assistance to customers while collaborating with product and development teams.

In Short

• Act as a central point of contact for complex support issues.
• Explain complex accounting concepts clearly.
• Proactively support customers with structured FAQs and feedback.
• Ensure quality and continuous improvement of support services.
• Collaborate with colleagues from support, product, and development.
• Contribute to team culture through onboarding and cross-functional collaboration.

Requirements

• Commercial training or experience in accounting.
• Experience in customer service or support, preferably in finance.
• Analytical thinking and structured work approach.
• Good technical understanding or willingness to learn new tools.
• Strong communication skills in German (C2 level required).

Benefits

• Flexible working hours and hybrid work model.
• Opportunities for professional development and training.
• Supportive team culture and environment.
• Recognition as a Great Place to Work®.