Customer Advisor for Medical Products - Remote

Overview

Start as a Customer Advisor in the field of medical products! Support patients, learn about cutting-edge technologies, and work 100% remotely after training.

In Short

• Respond to customer inquiries via phone, email, or chat with empathy and professionalism.
• Explain the functions of modern medical devices and their connection to smartphone apps.
• Assist customers in using and managing their devices.
• Document and track inquiries in the SAP-CRM system.
• Collaborate closely with 2nd-level support and other teams.
• Ensure customer issues are resolved quickly and satisfactorily.
• Proactively check customer satisfaction and handle complaints according to company policies.

Requirements

• Fluent in German and good English skills, both spoken and written.
• Friendliness, patience, and empathy in dealing with customers.
• Affinity for modern technologies and the ability to learn new software quickly.
• Ideally, experience in customer service, but strong communicators are also welcome.
• Residence in the Lisbon region.

Benefits

• Salary: Gross salary of up to 1,612.56 € per month.
• Working hours: Rotating shift system with occasional night shifts.
• Work model: Four months of training and onboarding in the office, then 100% remote work.
• Additional benefits: Private health insurance and other perks.
• Career opportunities: Development opportunities in an international company and valuable experience in the medical field.