Customer Experience & Strategy Lead - Remote

Overview

Handshake is building the career network for the AI economy, connecting students, academic institutions, and employers to empower career exploration and skill-building.

In Short

• Lead operational excellence across Customer Experience & Strategy.
• Drive operational improvement projects to enhance customer experience.
• Use data (SQL, Looker) to uncover trends and measure improvements.
• Collaborate with cross-functional teams to implement systemic fixes.
• Define and track KPIs for operational performance.
• Build a culture of empathy for frontline employees and customers.

Requirements

• 2-4 years in BizOps, Strategy & Operations, or Customer Experience leadership.
• Experience in building processes and leading change management.
• Strong analytical skills with fluency in SQL and Looker.
• Track record of identifying operational inefficiencies.
• Ability to influence and collaborate across teams.
• Comfort with high-level strategy and hands-on execution.

Benefits

• Equity in a fast-growing company.
• 401(k) match and competitive compensation.
• Paid parental leave and fertility benefits.
• Medical, dental, and vision coverage.
• $2,000 learning stipend for ongoing development.
• Flexible PTO and holidays.